When you think about washroom services, it can be easy to focus on the practical things, keeping toilets clean and well stocked, maintaining hygiene standards and making sure everything works as it should.
But at TWC Facilities, we believe it’s about much more than that.
It’s about ensuring business premises are hygienic, welcoming and safe for customers, visitors and staff, while providing businesses with a service they can rely on.
For more than 15 years, TWC Facilities has been helping businesses across the North of England take care of their washroom hygiene and facilities needs. What started as a small family business has grown into an established independent provider of professional washroom services, supporting thousands of customers.
And while we’ve grown, our approach remains the same: put our customers first and deliver a service we can be proud of.
TL;DR
TWC Facilities is an independent, family-run business providing professional washroom hygiene and workplace facilities services across the North of England.
For more than 15 years, we’ve built our reputation on reliable service, personal relationships and getting the details right. From washroom hygiene and sanitary waste to air care, odour control, pest control, legionella risk assessments and healthcare waste, we provide a wide range of solutions designed to make managing your premises easier.
Local knowledge. Regional reach. Personal service.
Ultimately, we’re not just here to provide a service. We’re here to become a trusted partner, helping businesses maintain hygienic, welcoming and safe workplaces while taking the hassle out of facilities management.
A business built on service
Our name might appear on the side of our vans, our uniforms and our website, but our business is really built around something much more important, our people.
Every customer interaction is an opportunity to demonstrate what TWC Facilities stands for.
From our team arranging your services to the people attending your premises, we want every part of your experience with TWC Facilities to be professional, friendly and reliable.
We understand that when you appoint a washroom services provider, you are putting part of your business in someone else’s hands. You need to know that the service will happen when it should, that standards will be maintained and that if you ever need support, someone will be there to help.
That’s the standard we set for ourselves.
More than just washroom services
Professional washroom services are at the heart of what we do, but our customers often need much more than that.
That’s why we’ve developed a comprehensive range of workplace hygiene and facilities services designed to make managing your premises easier.
From washroom hygiene, sanitary waste and hand hygiene to air care, odour control, hand dryers, floor mats, pest control, draincare, legionella risk assessments and healthcare waste, we can provide solutions for many of the everyday requirements businesses face.
The result: One trusted provider, with a range of solutions designed around your business.
Why choose an independent provider?
There are plenty of large washroom services companies out there. So why choose an independent business like TWC Facilities? For us, it comes down to the relationship.
We believe customers should know who they’re dealing with. You shouldn’t feel like a number on a spreadsheet or have to navigate a complicated corporate structure just to get an answer to a simple question. Being independent allows us to take a more personal approach.
We can listen to what our customers actually need, provide straightforward advice and adapt our services accordingly. It’s one of the reasons we’ve built so many long-standing customer relationships.
Local knowledge. Regional reach.
From our base in Thirsk, TWC Facilities has developed a strong presence across the North of England, supporting businesses across the North East, Yorkshire, North Lincolnshire and surrounding areas.
The regional reach of our team means we can support organisations across multiple locations, while still maintaining the personal service you’d expect from a local provider.
Whether you’re a small independent business looking for a reliable washroom service or a larger organisation requiring a range of facilities solutions across multiple sites, we can tailor our services to suit your requirements.
We’re serious about getting the details right
Professional washroom management isn’t always about the things people notice. Sometimes, it’s about the things they don’t notice.
- A washroom that’s always properly stocked.
- A pleasant-smelling workplace.
- A sanitary unit that’s serviced discreetly and professionally.
- A hand dryer that works when someone needs it.
- A pest issue dealt with before it becomes a problem.
- A block drained cleared before it impacts on your business operation
These might seem like small details, but together they make a big difference to the experience of your employees, customers and visitors. That’s why we take pride in getting the details right.
Looking after businesses and the future
We also recognise that the way businesses operate is changing.
Environmental responsibility is increasingly important, and organisations are looking for suppliers who understand the need to reduce waste, use resources responsibly and find more sustainable ways of working.
We’re continually looking at how we can improve our own environmental performance and provide customers with products and services that help them operate more responsibly.
It’s another example of how we’re constantly evolving while staying true to our core values.
So, who are TWC Facilities?
- We’re a family business.
- We’re a team of people who care about doing a good job.
- We’re a regional washroom services provider with a growing range of solutions.
- And we’re a business that believes long-term relationships are more valuable than short-term sales.
- Most importantly, we’re here to make life easier for the businesses we work with.
Whether you need a reliable washroom service, help improving hygiene standards or a wider range of workplace facilities solutions, our team is ready to help.
Ready to find out what TWC Facilities can do for your business? Get in touch with our team to discuss your requirements and discover how we can create a facilities solution that’s right for your workplace. Call 0330 441 0985 or email customercare@twc-facilities.com
