Call for FREE site surveys & quotes
Call for FREE site surveys & quotes
We’ve put together this handy FAQ to help! If you don’t find the answer you’re looking for, just give us a call—we’re always happy to help 0330 4410985
TWC Facilities Ltd offers a comprehensive range of washroom services, including sanitary bin disposal, clinical waste service, hand hygiene solutions, air fresheners, urinal services, water management systems, and entrance mats.
We cater to a wide range of industries, including offices, restaurants, healthcare facilities, education, retail stores, hospitality, entertainment and industrial sites.
Our site surveys are completely free of charge. One of our team members will assess your site’s requirements and provide a quote based on what’s discussed—no obligation, no hidden costs.
Once your contract is processed, we’ll arrange an installation date with you. The time it takes depends on what equipment you’re having installed, but we aim to complete everything within 10 working days. We’ll keep you updated every step of the way to ensure a smooth process.
Service frequency depends on your business needs. We offer flexible service schedules, including weekly, fortnightly, or 4 weekly visits, to ensure your washrooms remain clean and hygienic.
We clean all bins onsite, quickly and discreetly. Any waste is safely removed using a carry bag or trolley, and our team follows strict hygiene and safety standards.
Yes, we prioritise sustainability by offering eco-friendly washroom products wherever possible, including water-saving solutions, and environmentally responsible waste disposal methods.
It’s very easy to add additional items to your contract, just give the team a ring and we can arrange the rest.
This varies depending on the service you’ve signed up for. In some cases, your first service will happen as soon as a week after installation, but it won’t take longer than four weeks. If you’d like to check, just give our team a call on 0330 441 0985, and we’ll confirm your service schedule.
Yes! You’ll have a dedicated Service Operative so you can get to know them. The only exception is if they’re off on holiday or unwell—another friendly member of our team will step in to ensure there’s no disruption to your service. If you have a fortnightly service, you may meet two operatives, but don’t worry—they’re all great!
Yes, all our drivers carry official TWC ID badges and are DBS checked for your peace of mind. They also wear company-branded uniforms, so you can easily identify them when they arrive.
You’ll receive an invoice once your installation is complete. After that, invoices are sent based on your preferred payment schedule—yearly, monthly, quarterly, or bi-annually. If you’d like to discuss your options, just contact the team.
We offer responsive support for urgent situations. Contact our customer service team, and we will arrange a prompt service visit.
Getting started is easy! Reach out to us via our website, email, or phone, and our team will guide you through the process, from consultation to installation and ongoing maintenance.
