Vacancies

Location: Felixkirk Road, Thirsk, YO7 2ED
Salary: £28,080.00
Job Type: Full-Time, Permanent

About TWC Facilities Ltd

At TWC Facilities Ltd, we are more than just a company; we are a team dedicated to delivering the best washroom services with a personal touch. From maintaining high standards of service and care to ensuring seamless operations behind the scenes, we take pride in making a real difference in customer experience. As a dynamic and growing company, we offer exciting opportunities for the right person to develop and thrive within our supportive and inclusive workplace.

Job Summary

As a Marketing & Customer Care Assistant, you will play a pivotal role in supporting both our marketing and customer service functions. You will assist in processing new sales enquiries, managing client accounts, and executing marketing initiatives to enhance customer engagement and business growth. Your role will involve liaising with customers, ensuring high standards of service delivery, and contributing to the marketing team with content creation and research.

Key Responsibilities

Customer Care & Sales Support

• Process new sales enquiries, gathering relevant information and updating the CRM system.
• Manage the sales process from enquiry through to contract completion, ensuring accuracy and efficiency.
• Maintain and develop relationships with existing clients through regular communication.
• Carry out follow-up calls on quotations sent out to ensure receipt and address any queries.
• Conduct proactive customer care calls to improve retention and identify additional revenue opportunities.
• Ensure all client accounts are accurately maintained and all promises are adhered to within the agreed timeline.
• Assist the General Manager in delivering the department’s vision and objectives.

Marketing Support

• Assist in the execution of marketing campaigns across digital and traditional platforms.
• Support the creation of marketing ideas for brochures, campaigns, and social media content.
• Conduct market research to identify industry trends and compile reports on competitor activities.
• Contribute to the coordination and implementation of marketing events, promotions, and product launches.
• Maintain and update marketing databases and customer relationship management (CRM) systems.
• Assist in website content updates, newsletters, and email marketing initiatives.
• Assist with the collaboration with internal teams and external vendors to ensure timely project completion.

Key Skills & Requirements

• Strong telephone skills with confidence in handling customer service and sales calls.
• Proven administrative experience with excellent attention to detail.
• Experience in account management, sales, or marketing support.
• Highly organised with the ability to prioritise, multitask, and work independently or as part of a team.
• Strong communication skills, both written and verbal.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint); experience with marketing tools is a plus.
• Enthusiastic, proactive, and willing to learn.

Benefits

• Competitive salary and benefits package.
• Career growth and professional development opportunities.
• A supportive and collaborative team environment.
• Hands-on experience with exciting marketing and customer engagement projects.

How to Apply

If you are passionate about customer service and marketing and eager to develop your career in a dynamic company, we would love to hear from you!

Please send your CV and a cover letter outlining your suitability for the role to Tracy Walker tracy@twc-facilities.com.